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About Us and Why We’re Hiring
We’re YNAB (“why-nab”), a monetary training firm with a budgeting app. We educate 4 Guidelines that create a brand new relationship with cash—one the place you’re keen on the way you spend and have a good time the way you save. For greater than a decade, individuals have been utilizing YNAB after which telling their mates what a distinction it has made of their lives. Take a look at our neighborhood on Facebook, TikTok, or Reddit (actually!), or learn a few of our app reviews, and also you’ll see what we imply. We love constructing one thing that has an enormous constructive influence on individuals’s lives, and now we have a formidable training ecosystem that features dwell courses, to not point out stellar assist (if we do say so ourselves!).
Talking of our superior assist staff, January is our busiest month! We obtain 1000’s of messages from skilled and new YNABers who need to have a great begin to the brand new yr. So, we’re searching for tech-savvy, pleasant, Seasonal Buyer Assist Specialists to assist make that occur. It is a non permanent, part-time (23-30 hours per week paid at $18 USD per hour), distant place starting early November 2023 and ending mid-February 2024. For those who’re identified for being real, proactive, and a transparent communicator, we need to hear from you!
We’ve got one overarching requirement in the case of becoming a member of our staff—even briefly: our unique Core Values Manifesto has to essentially click on with you. For those who’re nodding emphatically whereas studying it, you’ll most likely match proper in!
Necessities (these are actual, precise necessities)
- Willingness to make use of and be taught YNAB
- Glorious written English
- You’re out there to work our required schedule:
- A complete of 23-30 hours per week, starting November 6, 2023 and ending mid-February 2024.
- Your weekly hours will probably be cut up throughout 4-8 hour shifts for 4-5 days per week, and every week you’ll have to work a Saturday or Sunday.
- Please word that though we’re absolutely distant, we do have some location restrictions for this non permanent position—we are able to solely rent individuals who dwell both:
- Within the U.S., in one of many following states: Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.
- OR, in a rustic that’s not the U.S. or the UK.
A Little Bit Extra About Us:
We dwell our Core Values on daily basis at YNAB, and we imply it after we say we’re an equal alternative employer. We imagine {that a} range of backgrounds, talents, beliefs, and experiences is essential to our success, and we’re captivated with making a welcoming, supportive, and collaborative setting for all workers. All are inspired to use as we proceed to develop a sensible, hard-working, and various staff that loves working collectively to construct one thing that issues.
We additionally work actually laborious, collectively, to make working at YNAB a tremendous expertise, and we’re (humbly) proud to have obtained many of Fortune’s “great place to work” awards during the last a number of years. We’ve got a staff filled with really distinctive individuals—the sort you’ll be excited to work with. We’d like to inform you about a couple of of them!
Dela (she/her/hers) is our onboarding staff chief and will probably be your supervisor throughout your time at YNAB. She and a talented crew of trainers and consultants will educate, information, and assist you, making certain you’re feeling assured every day. You’ll have a number of alternatives for questions, suggestions, and celebration!
Your staff of fellow seasonal assist specialists will doubtless be among the greatest individuals you’ve ever labored with. You’ll get to know people from throughout the globe and be taught with them by way of collaboration.
The assist staff will probably be your friends, and also you’ll have alternatives to each have enjoyable with and be taught from them.
All of us can’t wait to fulfill and be taught from you, too!
Now again to you, our new Seasonal Buyer Assist Specialist…
You’re captivated with becoming a member of our devoted assist staff. You’ll assist us reply each message in a means that’s pleasant, well timed, and correct.
You’ll be the face of YNAB. We’ll educate you reply the questions YNABers most frequently ask. You’ll really feel assured even in your first dialog!
You don’t thoughts answering the identical query many occasions in a single shift. Every new buyer is an opportunity to brighten somebody’s day!
You could have a knack for swift transitions, switching between matters with grace.
You exceed expectations even when your reply isn’t what the shopper hoped for. You possibly can artfully mix directness and friendliness in a single sentence.
You already know that pace of response is vital. And, you stability pace with accuracy and giving a customized expertise each time.
You self-manage properly, understanding your contributions influence the entire staff. You regularly pursue development and connection for your self and your staff.
You’re humble in understanding what you don’t but know and also you search assist when it’s wanted. You retain an open thoughts and invite suggestions.
You like taking that one little further step past what’s anticipated. You’re inventive in that means and revel in delighting others.
You’re who we’re searching for when you:
- Can decide to a set schedule of 4-5 work days per week (together with at the very least one Saturday or Sunday) for a complete of between 23-30 hours per week (with shifts between 4 and eight hours)
- Have a dependable laptop computer or laptop you need to use for YNAB work (a pill or Chromebook gained’t fairly minimize it for among the packages we use)
- Are a productive and unbiased self-manager who can meet the efficiency expectations set by your supervisor
- Are thought of a wonderful communicator in written English
- Are digitally fluent, which suggests you’re comfy studying and navigating a number of packages without delay and making use of your curiosity to be taught new programs and troubleshoot technical points
- Can embody YNAB’s values in your interactions with clients and your teammates—and perceive that each assist response is an expression of the YNAB tradition and model
- Worth excellence and steady enchancment—on the identical time
- Are curious and revel in attempting stuff you haven’t achieved earlier than
- Can tactfully ship troublesome information and get a thanks for it (you’re that good!)
- Aren’t afraid to ask questions and are available to each one-on-one along with your supervisor with matters to debate
- Love brightening somebody’s day!
A Day within the Life:
At present, you’re scheduled for a 5 hour shift. You already know that about 75% of your day will probably be invested in delighting clients and about 25% will probably be invested in private development and staff connection.
Earlier than you leap into what we name the “queue” to reply to YNABers, you begin by checking for updates. Any bulletins or adjustments? Any candy emojis to put down in celebration of a teammate’s success?
When you’re caught up, you shut Slack to attenuate distractions and head into the queue. You set your self to Obtainable and get routed conversations one after the other. Some are chats with YNABers, and others emails. Some are dwell, some asynchronous. Some are new and a few are ongoing conversations. You reply with care to every one, otherwise you go it alongside to consultants. When a query is sophisticated otherwise you really feel uncertain, a educated staff is there to assist you.
As you’re employed within the queue, you drink loads of water and take breaks. After your first stretch break, you start to see replies from people you wrote to earlier in your shift. You chat dwell with them and wrap up conversations with open points. As you go, you get a number of thanks from YNABers whose lives you’re impacting for the higher.
Exterior of the queue, you analysis our data base and advertising web site to degree up your studying. You discuss what you found throughout an impromptu hangout with teammates. And, you share current trip pics! (So enjoyable!)
At present you even have your weekly one-on-one assembly along with your supervisor. You hop on a video name along with her and might’t wait to speak a couple of new podcast you’re obsessive about! After catching up, you test in in your objectives and get teaching on tough conversations.
Earlier than it your work day is over! You say goodbye to your staff in Slack, change your Slack standing, and do some fast planning for tomorrow. Glad, you shut your laptop computer and transfer on with the remainder of your day.
Tips on how to Apply
- Apply under by 11:59pm ET on Saturday September 30, 2023.
- Connect a PDF cowl letter. In your cowl letter, please:
- Introduce your self and clarify why you’d be an incredible match. (Please restrict this to 1 web page at most.)
- Then, on a brand new web page, please reply these questions:
- What attracted you to this place? (This isn’t about what attracted you to the software program.)
- What’s your secret to nice buyer assist?
- Inform us a couple of time you needed to be taught one thing new to excel at your job.
- Have you ever ever made a mistake in dealing with a buyer challenge? What did you be taught?
- What hours of the day be just right for you? What days of the week are off limits?
- We want seasonal workers who can work from November 6, 2023 by way of mid-February 2024. Do you’ve any time without work wants throughout this era?
- Connect a PDF resume.
- Although we all know it’s customary in some areas, we’d choose it when you didn’t share a headshot anyplace in your software supplies. Thanks!
We’ll ship you a affirmation e mail when you apply. Please add that e mail handle to your protected sender checklist to make sure future emails from us come by way of. (For those who don’t obtain it, test your promotions inbox, junk folder, or any filters you could have arrange.)
Our aim is to make the recruitment and hiring course of as accessible as attainable. If we can assist you with an accessibility want, e mail us at [email protected] and point out within the topic line that you simply’re making use of for the Seasonal Buyer Assist position. (Please word that we are able to solely reply to messages associated to lodging.)
We’re excited to listen to from you!
P.S. Please bear in mind that whereas we’ve traditionally stored a gaggle of seasonal assist specialists past the preliminary seasonal time interval, this yr we don’t intend to transform any non permanent contracts into everlasting ones. You possibly can count on this position to final a most of 16 weeks.
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